Frequently Asked Questions about PODS

Have a question you need answering – see if it is among our most common FAQs below.

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Have Questions? PODS have the answers

When looking for a moving and storage option – you’re bound to have questions! See below for our list of most asked questions and see if you can find the answers you’re looking for.

If you have any other queries – give our friendly team a call or send us an email – [email protected]

What do people ask us the most?

What if i don't have space for a PODS container on my drive?
How long can I keep the container?

Booking and Payments

How do I book?
How do I pay PODS costs?
If I cancel the order - do I get my money back?
What day is my storage payment due?
How can I make a payment?
Do I get a refund for unused weeks of storage?
How do I get copies of my invoices and bills?
How do I get my account balance?

Deliveries and Collections

How much space do I need for a PODS container to be delivered?
Can you deliver to a car park?
Do I have to be there when you deliver?
I only need my container a few days - is that ok?
Do I have to be there when my container is delivered or collected?
How long does it take for my container to be re-delivered?

Questions about Loading

Will PODS load the container for me?
Is there anything I can't load into a PODS container?
How should I load my PODS container?

PODS Storage FAQ's

Can I access my items while they are in storage at PODS?
Where is my container stored when at PODS?